Servicenow Engineer – Irm & Bcm

About us:

Bulwork is the first IT recruitment agency in Bulgaria, with 24 years of significant market presence. Thanks to our highly qualified team, Bulwork provides top-tier services, meeting the trust and expectations of clients and candidates.

About our client:

A well-established financial institution with a regional and international presence, it is committed to supporting economic growth, innovation, and sustainable development. Through strategic initiatives and personalized financial solutions, it works across both the private and public sectors. The company's main focus is on stability, growth, and building a better future through smart financial solutions.

Currently, for their Sofia-based team of IT Professionals, we are looking for an experienced:


ServiceNow Engineer – IRM & BCM


In this role, you will support the configuration and upkeep of ServiceNow GRC modules to meet evolving business needs. It involves assisting with workflow development, ensuring data accuracy in risk and compliance records, preparing user training materials, and resolving basic platform issues. This person also contributes to testing enhancements, maintains alignment with governance practices, and collaborates across teams to continuously improve system functionality. Occasional support for other ServiceNow modules is part of the mix.



Required skills, knowledge, and experience:

- Practical experience working with ServiceNow modules like IRM, BCM, or GRC;
- Good knowledge of ServiceNow basics and eagerness to grow deeper in the platform;
- Understanding of compliance and risk standards (e.g., ISO 27001, GDPR);
- Familiarity with testing workflows and helping with risk and continuity planning;
- Comfortable analyzing data and keeping records accurate and organized;
- Ability to explain things clearly and support users with system issues;
- Excellent communication skills in English (both written and verbal).


We'll consider an advantage if you also have:

- Experience with ITIL processes like incident or change management;
- ServiceNow CSA and/or ITIL Foundation certifications.

The company can offer:

- Competitive salary and performance-based compensation;
- Private medical and life insurance;
- A huge package of social perks covering housing, transport, sport, and recreation activities;
- Hybrid model of work;
- 25 days of paid leave increasing with tenure;
- Dynamic and challenging work!
- Career and professional growth and development;
- Opportunity to become a part of a pioneering and diverse international organization!

Ready to join the company? Let's meet! Please send us your CV in English or your LinkedIn profile now!

The confidentiality of all applications is assured. Only short-listed candidates will be contacted.
The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE.

Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).

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