Support Representative With English And Spanish

IF YOUR TALENT IS FOREIGN LANGUAGES - YOU CAN DEVELOP WITH US!

A leading in its’ area of expertise company is expanding its’ activities related to business-to-business e-invoicing networking. In its’ office, located in Sofia, the company is looking for new support team members to serve various customers all over the World. We are looking for talented, highly motivated team players with a passion for customer service.

The primary function of the Support Representatives is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects, so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

• Excellency in English (both written and verbal);
• Excellency in Spanish (both written and verbal);
• Customer service orientation;
• Good telephone manner;
• Excellent communication skills including written and verbal;
• General understanding of Internet services such as email, FTP, etc.;
• Understanding of clients' issues with data submission;
• Comfortable with using MS Office Applications suite;
• Fast learning person with analytical and problem-solving skills.

Desirable

• Knowledge of invoicing/accounting packages;
• Data transfer protocols.

MAIN RESPONSIBILITIES:

• Record support requests, prioritizing and escalating as required;
• To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
• Managing outstanding issues and keeping clients informed;
• Assisting the implementation of a Support Knowledge Base and similar process improvements.

EXPERIENCE:

• Some experience in call/ support center or in service industry in general will be advantageous;
• Previous work experience in an international environment will also be considered as an advantage.

QUALIFICATIONS:

• Must possess at least Degree or equivalent formal qualification.

PERSONALITY & ATTRIBUTES:

• Analytical;
• Customer focused;
• Positive and energetic;
• Ability to handle pressure;
• Resilient;
• Self starter.

THE COMPANY OFFERS:

• Opportunity to practice and further improve your foreign language skills;
• Competitive salary and benefits;
• Stimulating bonuses;
• Real career opportunity;
• Professional trainings.

If you feel comfortable with the above mentioned requirements and want to become part of our team, we would really like to speak to you. So in order to apply for the position of a Support Representative with English and Spanish, please send us your CV in English.
All documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.

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